Delivery information
Free standard shipping on every order within the United States.
Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive an email with tracking details once your order ships.
Delivery times
Standard delivery takes 3–7 business days after your order ships. Larger items such as vacuums and cookware sets may take up to 10 business days. These are estimates, not guarantees.
Where we deliver
We deliver to street addresses in the United States. We cannot deliver to P.O. boxes or outside the U.S.
A smooth arrival
Before ordering, check that your doorway, hallway, lift and installation area can accommodate your chosen appliance. Please make sure your delivery address and access instructions are correct, as we cannot redirect an order once it has shipped.
Damaged or missing items
Inspect your parcel on arrival. If anything is damaged or missing, email us within 7 days of delivery with your order number and photos, and we will arrange a replacement or refund. If your order has not arrived within 14 days of shipping, contact us and we will look into it.
Questions
contact@nexusgeneratorllc.com | +1 929 730 9081 Nexus Generator LLC, 6249 Camino Verde Drive, San Jose, CA 95119
Questinos about Your order?
Our team is happy to help. Call +1 (929) 730-9081 or write to us at 6249 Camino Verde Drive, San Jose, CA 95119.