Return policy
We want you to be happy with your purchase. If you are not, you can return it within 30 days of delivery.
Eligibility
You may return most items within 30 days of delivery for a refund or exchange. We want you to be happy with your purchase, and if it isn’t the right fit for your home, we’ll make the return process as simple as possible.
What can be returned
To be eligible for a return, an item should meet the following:
- The item must be unused, in its original condition and packaging, with all accessories and manuals.
- Please include your order number.
How to start a return
- Email contact@nexusgeneratorllc.com with your order number and the reason for the return.
- We will reply within one business day with the return address and instructions. Please do not send items back before we confirm.
- Ship the item back with a trackable service and keep your receipt.
Return address
Nexus Generator LLC
6249 Camino Verde Drive
San Jose, CA 95119
Nexus Generator LLC
6249 Camino Verde Drive
San Jose, CA 95119
Return shipping
You pay return shipping unless the item arrived damaged, defective or incorrect, in which case we cover it.
Refunds
Once we receive and inspect the item, we will email you the result.
Approved refunds go to your original payment method within 5–10 business
days.
Damaged, defective or incorrect items
Email us within 7 days of delivery with your order number and photos. We
will send a replacement or give a full refund, including return shipping.
Items we cannot accept:
- Items that show signs of use beyond normal testing, or damage caused by
misuse - Items missing parts or packaging
- Gift cards
Questions about a return?
Our team is happy to help. Call +1 (929) 730-9081 or write to us at 6249 Camino Verde Drive, San Jose, CA 95119.